Frequently Asked Questions

& OUR answers

Check-In

Your comfortable suite / room will be at your disposal from 03:00 p.m. on the day of arrival. If you arrive earlier, we will gladly deposit your luggage and in the meantime you can enjoy a glass of Prosecco, go for a walk, take your first turns in the powder snow or simply let yourself be spoiled by the warm sunrays.

Check-Out

Please plan for your suite / room to be available until 11:00 a.m. on the day of departure. If you still want to enjoy our SPA, simply use bathrobes and towels from your room / suite. If you would like to spend the day of departure in our region, we will gladly deposit your luggage. Late Check-Out possible, subject to availability, at extra charge.

How can I confirm my reservation?

by e-Mail or telephone

Deposit

In order to fix your reservation, we ask you to pay a deposit of 30% of the total amount of your stay, within 7 working days by bank transfer or credit card.

What are the account details for the deposit?

Volksbank Salzburg 
AT: 70 4501 0321 0995 3383
BIC: VBOEATWWSAL

How can I pay?

Preferably cash, but we also accept Debit cards, Visa or Mastercard.

What are the current cancellation conditions?

According to the current situation we have changed the cancellation conditions 
- improved and adapted for you. 
You may put travel uncertainties into our hands - 
for all bookings 
you have the possibility to cancel free of charge up to 7 days before your planned arrival
According to this, 90% of the total package price is
Cancellation costs to be paid 
(this also applies to NO SHOW and early departure).

Deposits paid (approx. 30 % of the total amount of accommodation) 
will be credited to your customer account if you are unable to travel due to private events. 
In the event of official border closures or lockdowns, no cancellation costs are payable - 
the deposit paid (approx. 30% of the lodging fee) 
will be returned in full.

Excluded from this rule are the "non-cancellable and cheaper rates - NON REFUNDABLE". If you choose this option, no free cancellation or rebooking is possible. In the event of cancellation, the entire booking amount will be charged.  

Please understand that we can only accept cancellations in writing. 

Are dogs allowed?

Your four-legged friend is very welcome. For the stay of your dog we charge EUR 21,00 per day. 

Do you provide baby equipment?

Please let us know by e-mail before arrival if you need a baby bed or a high chair.

Bicycles and e-bikes for rent

We have new e-bikes for you. If you do not have the trained leg muscles of a cyclist, you can ride the e-bike comfortably. Free rental (limited to 2 hours) > the price for the use of the E-Bikes FULL DAY is EUR 35.00. Let the reception desk advise you where you can cycle the surrounding area with 18 gears.

Charging station for TESLA & E-cars

We have a charging station in our underground car park, which can be used freely by our hotel guests (advance booking required).

Which restaurant would you recommend for a culinary treat?

Almmonte 96 - Widmoosweg 3
For a culinary treat, we recommend our restaurant (reached within 5 minutes walking distance from the hotel), which is crowned by Falstaff with 2 forks - we serve a sensory seduction of a special kind. Traditional recipes that are cosmopolitan and down-to-earth pleasures that are refined and refined. 
Our cuisine masters the whole pleasure keyboard. 
The main role is always played by quality. 
All our ingredients come from 100% organic cultivation - 
and with environmentally friendly and species-appropriate breeding we do not compromise.
 

Location and arrival

You can reach the Almmonte Sensum Suites Boutiquehotel easily and uncomplicated.

by car

Via the A 10 Tauernautobahn (Salzburg direction Villach):
Exit Flachau - continue on the main road to Wagrain or exit Bischofshofen - main road St. Johann im Pongau / Alpendorf -
main road to Wagrain. 

Road condition report ÖAMTC
Please inform yourself about the current traffic situation on the Austrian roads.

Limited parking spaces directly in front of the hotel. 
Furthermore an underground car park is available for our guests. Underground parking spaces are subject to a fee - we ask for advance reservation.

by train

The closest train station is St. Johann im Pongau (about 10 km away). The public bus or cabs will take you further to Wagrain.

by plane

The Salzburg Airport "W. A. Mozart" is about 70 km away from the hotel.

cabs and private shuttle

Our trusted cab driver will gladly drive you to your desired destination. Let us know your exact arrival and departure time and your flight details and we will take care of the rest.

GOOD TO KNOW

Motorway vignette obligation in Austria.