Frequently Asked Questions

& OUR answers


Your comfortable suite / room will be at your disposal from 03:00 p.m. on the day of arrival. If you arrive earlier, we will gladly deposit your luggage and in the meantime you can enjoy a glass of Prosecco, go for a walk, take your first turns in the powder snow or simply let yourself be spoiled by the warm sunrays.


Please plan for your suite / room to be available until 11:00 a.m. on the day of departure. If you still want to enjoy our SPA, simply use bathrobes and towels from your room / suite. If you would like to spend the day of departure in our region, we will gladly deposit your luggage. Late Check-Out possible, subject to availability, at extra charge.

How can I confirm my reservation?

by e-Mail or telephone


To fix your reservation we ask you to send us your credit card details. However, this will not be charged and is only needed for security (except for a chargeable cancellation).

What are the account details for a deposit?

Volksbank Salzburg 
AT: 70 4501 0321 0995 3383

How can I pay?

Preferably cash, but we also accept Debit cards, Visa or Mastercard.

What are the current cancellation conditions?

According to the current situation we have improved and adjusted the cancellation conditions for you. 
once again improved and adjusted for you. 
Travel uncertainties you may put in our hands -. 
for all summer holiday bookings till 31.10.21 there is a free cancellation possibility until 24 hours before your planned arrival. After that 100% of the total arrangement price is to be paid as cancellation costs. 
(this also applies in case of NO SHOW and early departure).

For all winter holiday bookings 2021/22 till 30.04.2022 there is a free cancellation possibility until 7 days before your planned arrival. 
After that 100% of the total arrangement price is to be paid as cancellation costs (this also applies in case of NO SHOW and early departure).
In case of official border closures, travel warnings or a lockdown by your home country, no cancellation costs are payable. 

Please understand that we can only accept cancellations in writing.

Are dogs allowed?

Your four-legged friend is very welcome. For the stay of your dog we charge EUR 21,00 per day. 

Do you provide baby equipment?

Please let us know by e-mail before arrival if you need a baby bed or a high chair.

mountain e-bikes for rent

We have new e-bikes for you. If you do not have the trained leg muscles of a cyclist, you can ride the e-bike comfortably. Free rental (limited to 2 hours) > the price for the use of the E-Bikes FULL DAY is EUR 38.00. Let the reception desk advise you where you can cycle the surrounding area with 18 gears.

Charging station for TESLA & E-cars

We have a charging station in our underground car park, which can be used freely by our hotel guests (advance booking required).

Which restaurant would you recommend for a culinary treat?

Almmonte 96 - For a culinary treat, we recommend our restaurant, which is crowned by Falstaff with 2 forks - we serve a sensory seduction of a special kind. Traditional recipes that are cosmopolitan and down-to-earth pleasures that are refined and refined. 
Our cuisine masters the whole pleasure keyboard. 
The main role is always played by quality. 
All our ingredients come from 100% organic cultivation - 
and with environmentally friendly and species-appropriate breeding we do not compromise.

Location and arrival

You can reach the Almmonte Sensum Suites Boutiquehotel easily and uncomplicated.

by car

Via the A 10 Tauernautobahn (Salzburg direction Villach):
Exit Flachau - continue on the main road to Wagrain or exit Bischofshofen - main road St. Johann im Pongau / Alpendorf -
main road to Wagrain. 

Road condition report ÖAMTC
Please inform yourself about the current traffic situation on the Austrian roads.

Limited parking spaces directly in front of the hotel. 
Furthermore an underground car park is available for our guests. Underground parking spaces are subject to a fee - we ask for advance reservation.

by train

The closest train station is St. Johann im Pongau (about 10 km away). The public bus or cabs will take you further to Wagrain.

by plane

The Salzburg Airport "W. A. Mozart" is about 70 km away from the hotel.

cabs and private shuttle

Our trusted cab driver will gladly drive you to your desired destination. Let us know your exact arrival and departure time and your flight details and we will take care of the rest.


Motorway vignette obligation in Austria.