Service & frequently asked questions

further information 

BEST PRICE GUARANTEED

We grant the best price in case you book online through the website or direct via phone or mail.

FAQ
frequently asked questions

Check-In & Check-Out
The rooms & suites are available from 03 p.m. on your arrival day and can be used until 11 a.m. on your departure day. If you arrive early or depart late, you are welcome to use the changing room and luggage storage facility - means you can comfortably enjoy the first or last day of your vacation. If you like to arrive earlier and the room is already ready, you can, of course, move into the room. If you would like to extend your holiday, you may book a late check out (depending on the current booking situation). This costs a one-time fee.

How can a reservation be confirmed?
Just in a written version.

Deposit payment
In order to fix your reservation for the summer months, we only ask for a short, written notification.
In order to fix your reservation for the winter months, we ask you to pay a deposit of 30% of the total amount of your stay within 7 working days by bank transfer or credit card.

How can I pay on spot?
In cash, visa or mastercard

Cancellation policy:
What are the current cancellation conditions for bookings for the summer season 2020 from the end of May to October?
In these unique moments, when it is best to stay at home to protect ourselves, we should continue to dream of experiences and trips we can look forward to when the time is right.
We also understand the need for flexibility during this time. To make planning easier for you, we would like to offer you flexible reservation conditions that do not require any commitments, and that is why we guarantee @ Almmonte Sensum Designhotel in Wagrain FREE cancellation up to 24 hours before arrival. After that 50% of the total package price is to be paid as cancellation fee (this also applies to NO SHOW and early departure).
We would like to stress that the well-being of our guests, staff and the community is of utmost importance to us. Therefore, we act responsibly by closely monitoring the coronavirus situation and following the recommendations issued.
Stay at home now, dream on so that you will feel like a new person later on!

The following cancellation conditions apply for the winter season 2020/2021:
1 month before arrival we charge 30 % of the total amount 
1 week before arrival we charge 70 % of the total amount
Less than 7 days we do charge 100 % of the total amount (same procedure in case of NO SHOW or early departure).

Do you provide airport shuttle services?
With great pleasure we inform you, that we are offering a shuttle service - one of our bellboys pick you up at the airport in Salzburg (70 km), awaits you with a sign with your name on it and assists with the luggage (for a surcharge!).

E-Bike rental
We have new e-bikes for you. If you do not have the trained leg muscles of a cyclist, you can ride the e-bike comfortably. Free rental (limited to 2 hours) > the price for the use of the e-bikes ALL DAY is EUR 30.00. Let the reception desk advise you where you can cycle the surrounding area with 18 gears.

Can we use the SPA area on our arrival/departure day?
Of course you can use our well-being area complimentary.

Are dogs allowed?
Your four legged darling is warmly welcome in our hotel (for a small supplement of EUR 21,00/day). 

Do you provide equipment for newborns?
For babies, cribs and high chairs can be provided upon request and free of any charges.

Is there a storage for the ski equipment & MTB in the hotel?
We offer state-of-the-art lockers in the basement.

How can I reach the next ski slope?
Opposite of the hotel there is the entry to SNOW SPACE SALZBURG (a lift takes you firstly up to the main slopes). Our hotel is located in the middle of one of Austria`s largest ski areas. SKI IN & SKI OUT.

Charging station for E-CARS
At the hotel we are offering a TESLA-charging station. 

Can you reccommend us some restaurants in the area?
We highly reccommend you our restaurant
Ciao Ciao by Almmonte
(main focus on italian food) and
ALMMONTE (highly awarded restaurant with gourmet cuisine -
5 minutes walking distance BUT we are offering a free shuttle service to the restaurant and
we bring you back as well after a lovely dinner).

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