Frequently Asked Questions

Our answers


Your comfortable suite / room will be at your disposal from 03:00 p.m. on the day of arrival. If you arrive earlier, we will gladly deposit your luggage and in the meantime you can enjoy a glass of Prosecco, go for a walk or take your first turns in the powder snow or simply let yourself be spoiled by the warm sunrays.


Please plan for your suite / room to be available until 11:00 a.m. on the day of departure. If you still want to enjoy our SPA, simply use bathrobes and towels from your room / suite. If you would like to spend the day of departure in our region, we will gladly deposit your luggage. Late Check-Out possible, subject to availability, at extra charge.

How can I confirm my reservation?

By e-mail.


In order to fix your reservation, we ask you to pay a deposit of 30% of the total amount of your stay, within 7 working days by bank transfer or credit card.

What are the account details for the deposit?

Volksbank Salzburg 
AT: 70 4501 0321 0995 3383

How can I pay?

Preferably cash, but we also accept Visa, Mastercard or Bankomat cards.

What are the current cancellation conditions for bookings for the 2020 summer season from the end of May to October?

You can be sure that we will do everything we can to ensure that you have a wonderful time and a "safe" vacation with plenty of space. A trustful cooperation - even if with distance.


We also understand the need of flexibility during this time.
In order to facilitate your planning, we would like to offer you flexible reservation conditions, which do not require any commitments, and therefore we guarantee @ Almmonte Sensum Suites FREE cancellation up to 24 h before arrival should your vacation not be possible (due to restrictions related to Covid19/lockdown) (except the "non-refundable-rate"). Otherwise the Austrian hotel regulations apply. 

If you choose the cheaper option "non-refundable", no free cancellation or rebooking is possible. In case of cancellation, the entire booking amount will be charged. 

The following cancellation conditions apply for the winter season 2020/2021:

Dear guests - according to the current situation we have improved and adapted the cancellation conditions for you once again. Of course, these also apply to reservations already made and do not have to be confirmed again separately.
You may put travel uncertainties into our hands - for all bookings until 11.4.2021 a free cancellation possibility applies until 7 days before your planned arrival. After that 90% of the total arrangement price is to be paid as cancellation fee
(this also applies to NO SHOW and early departure).

Deposits paid (30 % of the lodging fee) will be credited to your customer account if you are unable to travel due to private events. In case of an official border closure or lockdown no cancellation fees to pay - the deposit paid (30% of the lodging fee) will be returned in full.

Please understand that we can only accept cancellations in written.

Are dogs allowed?

Your four-legged friend is very welcome. For the stay of your dog we charge EUR 21,00 per day. 

Children/baby equipment

Please let us know by e-mail before arrival if you need a baby bed or a high chair.

Bicycles and e-bike for rent

We have new e-bikes for you. If you do not have the trained leg muscles of a cyclist, you can ride the e-bike comfortably. Free rental (limited to 2 hours) > the price for the use of the E-Bikes FULL DAY is EUR 35.00. Let the reception desk advise you where you can cycle the surrounding area with 18 gears.

Charging station for TESLA & E-cars

We have a charging station in our underground car park. 

Which restaurant would you recommend for a culinary treat?

Almmonte POP UP (in-house restaurant @ Almmonte Sensum Designhotel, Kirchboden 77, with delicacies from the region) 

Location and arrival

You can reach the Almmonte Sensum Suites Boutiquehotel easily and uncomplicated by plane, train or car. You can drive with your car directly to the hotel.

By Car

Via the A 10 Tauernautobahn (Salzburg direction Villach):
Exit Flachau - continue on the main road to Wagrain or exit Bischofshofen - main road St. Johann im Pongau / Alpendorf -
main road to Wagrain. 

Road condition report ÖAMTC
Please inform yourself about the current traffic situation on the Austrian roads.

Limited parking spaces directly in front of the hotel. 
Furthermore an underground car park is available for our guests. Underground parking spaces are subject to a fee - we ask for advance reservation.

By Train

The closest train station is St. Johann im Pongau (about 10 km away). The public bus or cabs will take you further to Wagrain.

By Plane

The Salzburg Airport "W. A. Mozart" is about 70 km away from the hotel.

Cabs and private shuttle

Our trusted cab driver will gladly drive you to your desired destination. Let us know your exact arrival and departure time and your flight details and we will take care of the rest.

Good to know

Vignette obligation in Austria.