Frequently Asked Questions

Our answers


Your comfortable suite / room will be at your disposal from 03:00 p.m. on the day of arrival. If you arrive earlier, we will gladly deposit your luggage and in the meantime you can enjoy a glass of Prosecco, go for a walk or take your first turns in the powder snow or simply let yourself be spoiled by the warm sunrays.


Please plan for your suite / room to be available until 11:00 a.m. on the day of departure. If you still want to enjoy our SPA, simply use bathrobes and towels from your room / suite. If you would like to spend the day of departure in our region, we will gladly deposit your luggage. Late Check-Out possible, subject to availability, at extra charge.

How can I confirm my reservation?

By e-mail.


To fix your reservation we ask you to send us your credit card details. However, this will not be charged and is only needed for security (except for a chargeable cancellation).

What are the account details for the deposit?

Volksbank Salzburg 
AT: 70 4501 0321 0995 3383

How can I pay?

Preferably cash, but we also accept Visa, Mastercard or Bankomat cards.

The following cancellation conditions apply for 2021:

According to the current situation we have improved and adjusted the cancellation conditions for you.
Travel uncertainties you may put in our hands -. for all summer bookings (until 31.10.2021) a free cancellation option applies up to 24 hours before your planned arrival.  

For all winter bookings 2021/22 (until 30.04.2022) there is a free cancellation option until 7 days before your arrival date.

After that, 100% of the total arrangement price is payable as a cancellation fee (this also applies in case of NO SHOW and early departure).

Please understand that we can only accept cancellations in writing.

Are dogs allowed?

Your four-legged friend is very welcome. For the stay of your dog we charge EUR 21,00 per day. 

Children/baby equipment

Please let us know by e-mail before arrival if you need a baby bed or a high chair.

Mountain e-bike for rent

We have new e-bikes for you. If you do not have the trained leg muscles of a cyclist, you can ride the e-bike comfortably. Free rental (limited to 2 hours) > the price for the use of the E-Bikes FULL DAY is EUR 38.00. Let the reception desk advise you where you can cycle the surrounding area with 18 gears.

Charging station for TESLA & E-cars

We have a charging station in our underground car park. 

Which restaurant would you recommend for a culinary treat?

For a culinary treat we recommend our 
by Falstaff with 2 forks crowned restaurant Almmonte 96   -  
we serve here traditional recipes, high quality & from 100% organic farming - and we do not compromise on environmentally friendly and species-appropriate farming. 

Location and arrival

You can reach the Almmonte Sensum Suites Boutiquehotel easily and uncomplicated by plane, train or car. You can drive with your car directly to the hotel.

By Car

Via the A 10 Tauernautobahn (Salzburg direction Villach):
Exit Flachau - continue on the main road to Wagrain or exit Bischofshofen - main road St. Johann im Pongau / Alpendorf -
main road to Wagrain. 

Road condition report ÖAMTC
Please inform yourself about the current traffic situation on the Austrian roads.

Limited parking spaces directly in front of the hotel. 
Furthermore an underground car park is available for our guests. Underground parking spaces are subject to a fee - we ask for advance reservation.

By Train

The closest train station is St. Johann im Pongau (about 10 km away). The public bus or cabs will take you further to Wagrain.

By Plane

The Salzburg Airport "W. A. Mozart" is about 70 km away from the hotel.

Cabs and private shuttle

Our trusted cab driver will gladly drive you to your desired destination. Let us know your exact arrival and departure time and your flight details and we will take care of the rest.

Good to know

Vignette obligation in Austria.